Agree the scope before implementation
We begin with your current environment, the operational problem and the expected outcome. The resulting scope identifies responsibilities, prerequisites, deliverables and acceptance criteria.
What to prepare
- Application and infrastructure inventory
- Current symptoms or project objectives
- User scale, locations and relevant constraints
- Target timeline and internal technical contacts
Deliverables to define
Depending on the agreed engagement, deliverables can include an assessment, a design, a pilot report, implementation documentation or a maintenance plan. Response times, support coverage and exclusions are established in the service agreement.
Discuss your project